diff --git a/web/app.js b/web/app.js
index 2824358d1..347ab5261 100644
--- a/web/app.js
+++ b/web/app.js
@@ -1057,6 +1057,12 @@ const PDFViewerApplication = {
     this._unblockDocumentLoadEvent();
 
     this._otherError(message, moreInfo);
+
+    this.eventBus.dispatch("documenterror", {
+      source: this,
+      message,
+      reason: moreInfo?.message ?? null,
+    });
   },
 
   /**